Frequently Asked Questions
1. Why Outsource?
We understand why it might be a hard decision to make to outsource your billing. Let us assure you that we have you covered! Why?
- We are experts in coding! With certified coders on our staff our knowledge reduces denials which speeds up your cash flow.
- We reduce your overhead of hiring a highly experienced medical billing and collections team. No more personnel problems, no training time or turnover, no additional office space and no cost for payroll, taxes, or benefits to worry about.
- We don’t get paid until you get paid. We are dedicated to maximizing your claim payment.
- There is minimum risk! As our client, we will help reduce your investment into purchasing hardware or software. You will get to enjoy our HIPAA compliant, CCHIT accredited, secure system.
- We act as an outside eye to add security to you with our processes. We have checks and balances in place that your staff may not have the time to complete.
- You will get to focus on your patients, not paperwork. Period.
2. What Makes PMDS different?
So, now you have decided to outsource? Congratulations! Now, let us share with you what makes Pacific Medical Data Solutions different! We offer more options to our clients because:
- We manage your data and have many levels of hardware options for you
- You get to enjoy our HIPAA compliant IT infrastructure which includes our servers (saving you $$$) with 24/7 monitoring and an off-site disaster proof back-up system
- You have real time access no matter where you are located
- We service clients throughout the state of California
- Our software is CCHIT EMR accredited which qualifies your practice for the upcoming reimbursement schedule.
- We have different packages to offer our doctors, so your specific needs are met. Just let us know what appeals to you and we can find an option that fits. Whatever you choose, we will guide you through implementation.
3. What kind of software is used?
We use Sage Intergy, Sage Intergy EHR and Sage Medical Manager. Sage is highly respected as experts in practice management software. That is why one in five medical offices currently uses Sage. With over 25 years of experience developing medical software, Sage has the knowledge to understand your practice’s goals.
Have software you’d like to use? Or would you like to keep the one you have already purchased? No problem! We can dial into your system as well. Give us a call and we can discuss your options. Our staff is experienced in many medical software systems.
4. How do I know my patient data is secure?
We consider keeping your data secure our highest priority. That is why we have partnered with a certified hosting facility. The provide unlimited band width with 24/7 monitoring of our servers and scheduled encrypted back-ups. All performed in a secure building with data grade fire suppression, protective seismic design, and redundant power . All together, this provides our clients with reliability and redundancy, to keep your information safe and keep you connected.
5. What if I want to keep using the software I currently have?
Do you want the services we offer but want to keep using your server? No problem! We are fluent in multiple software programs. We simply dial into your network over a secure VPN connection (with a minimum T1 required). The process is seamless; we can start as early as tomorrow.
6. How do I get more info?
Just give us a call at (805) 237-7387! We would love to hear from you. You can also email us at info@pacificmds.com.
